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Your privacy is important to us. All information shared through this form is kept confidential and used only to respond to your inquiry. We never share your personal information with third parties without your consent.
Get in Touch with Aladean
Have questions about our brass handicrafts, personalization options, or shipping? We're here to help! Reach out to us and we'll respond within 24 hours.
Contact Information
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Email Us
sales@aladean.com
We respond within 24 hours
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Customer Support
Monday - Saturday
9:00 AM - 6:00 PM IST
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Call / WhatsApp
+91 6396964556
Quick response via WhatsApp
Frequently Asked Questions
What are your shipping times?
We typically process orders within 2-3 business days. Standard shipping takes 7-14 business days within India, and 15-30 business days for international orders. Express shipping options are available at checkout.
Do you offer personalization?
Yes! We offer custom engraving and personalization on most of our brass handicrafts. Please specify your personalization requirements during checkout or contact us at sales@aladean.com for custom orders.
What is your return policy?
We offer a 30-day return policy on all items. Products must be unused and in original packaging. Please contact our customer support team to initiate a return. Shipping costs for returns are the customer's responsibility unless the item is defective.
How do I track my order?
Once your order ships, you'll receive a tracking number via email. You can use this number to track your package on the carrier's website. For any tracking issues, please contact us at sales@aladean.com.
Frequently Asked Questions
How long does shipping take?
Domestic orders typically arrive within 5-7 business days. International shipping takes 10-15 business days depending on your location. You'll receive tracking information once your order ships.
Can I personalize any aladean product?
Absolutely! We offer both laser engraving and traditional chemical etching. Add the 'Aladean Personalization Add-On' to your cart and email your customization details to sales@aladean.com after checkout.
What is your return policy?
We want you to love your purchase! Return unused items in original packing within 7 days for a full refund. Personalized items are final sale unless there's a defect.
Do you offer wholesale pricing?
Yes! Contact us at sales@aladean.com for wholesale pricing and minimum order quantities.
How do I track my order?
You'll receive tracking information via email once your order ships. You can also track by logging into your account or contacting sales@aladean.com.
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Bei Fragen:
E-Mail: sales@aladean.com | WhatsApp @ +916396964556
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