Order & Delivery FAQ's

Support & Information

Orders & Delivery FAQs

Everything you need to know about shipping, delivery times, tracking, and customs — for retail and wholesale orders worldwide.

Our Shipping Options at a Glance

FREE

Free Standard Shipping

Delivered in 5–15 days via DHL / FedEx / India Post
Orders up to 5 kg · Minimum order $45

✓ Available Worldwide · ✓ Tracked
EXPRESS

Express Shipping

Delivered in 5–7 working days via DHL / FedEx
Rate calculated at checkout by weight & address

✓ Priority Handling · ✓ Full Tracking

* Delivery times may vary by destination. Duties & taxes at destination, if any, are payable by the recipient.

Frequently Asked Questions

Q1

How soon can you deliver my order to the United States?

We dispatch all retail orders within 48 hours of receiving payment. You can choose from two shipping options at checkout — Free Standard (5–15 days) or Express (5–7 working days). Rare customs-related delays are possible on international shipments.

Q2

Do you ship Worldwide? What is the delivery time outside the US?

Yes — we ship to virtually every country. Both shipping options are available worldwide. Delivery times may vary slightly by destination. For wholesale or bulk personalized orders, lead times depend on quantity — contact us for a tailored quote.

Wholesale orders: Lead time and delivery vary by quantity ordered. Email us for details.
Q3

Do you provide a tracking number? Can I track my order?

Yes — all orders are shipped with tracking via DHL | FedEx | UPS (Express) or tracked postal services (Standard). Once your order ships, you'll receive your tracking number by email so you can monitor delivery every step of the way.

Q4

Can you personalize gifts — e.g. engrave a name on a compass?

Absolutely! We accept personalization orders for engraving in 40+ languages. Please allow 3 working days additional lead time for personalized orders. Once your order is confirmed, email us your engraving text or logo and we'll take care of the rest.

✓ Names, dates, quotes & logos — engraved by hand in 40+ languages
Q5

Can I order quantities outside your listed MOQs?

Yes! We can accommodate orders in any quantity. Here's how our two shops work:

🛍 Retail Shop

IN STOCK · Ready to ship · Available for personal use, samples, or bulk with wholesale discount on request.

🏭 Wholesale Shop

MADE TO ORDER · Best price for bulk · Lead time varies by quantity. Contact us to discuss.

Q6

Are there any hidden costs? Will I have to pay Import Duty?

Our product prices are transparent — no hidden fees. However, international parcels may incur import duty depending on destination regulations. For example, in the United States, personal gifts under $800 are duty-exempt.

⚠️ Any applicable duties or taxes at destination are the responsibility of the recipient and cannot be pre-calculated by Aladean.

Still have questions?

We're Here to Help

Reach out via chat or email and our team will get back to you promptly. Every Aladean order is a legacy — we treat it that way.

Premium Brass Workshop Heritage

Ready to Create Your Legacy?

Explore our collections of handcrafted brass treasures and find the perfect gift that will be cherished for generations.

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Our Commitment to You

Every Aladean piece comes with our promise of quality, authenticity, and customer satisfaction. We stand behind our craftsmanship with secure shopping, responsive support, and a dedication to making your gift-giving moments truly unforgettable. When you choose Aladean, you're choosing more than a product—you're choosing a legacy.

Artisan Hands at Work

Master Craftsmanship & Modern Precision

Our artisans blend traditional techniques with cutting-edge technology. Using both precision laser engraving and time-honored chemical etching, we ensure every personalization is flawless. From nautical instruments to medieval armor, religious gifts to anniversary treasures—each piece reflects our commitment to heirloom quality and exceptional detail.

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Laser Engraving & Traditional Tools

Our Story: Where Heritage Meets Craftsmanship

Born from a passion for preserving traditional artistry, Aladean combines centuries-old brass craftsmanship with modern precision. Each piece we create—from engraved compasses to ornate chalices—is meticulously handcrafted by skilled artisans who pour their expertise into every detail. We don't just make products; we create meaningful keepsakes that celebrate life's most precious moments.

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Medieval Armory & Helmets

Crafting Timeless Treasures for Generations

At Aladean, we believe every gift tells a story. For years, we've been crafting premium brass handicrafts that become cherished heirlooms—passed down through generations, carrying memories, love, and legacy.

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  • Heirloom Quality

    Premium brass craftsmanship built to last generations

  • Artisan Expertise

    Skilled craftsmen with years of traditional training

  • Personalization

    Laser engraving & chemical etching for perfect customization

Artisan Craftsmanship

Crafted with Care for People & Planet

At Aladean, we're committed to ethical craftsmanship and sustainable practices. We source premium materials responsibly, support fair wages for our artisans, and minimize waste through traditional production methods. Every purchase supports skilled craftspeople and preserves time-honored techniques for future generations.

Discover Our Ethical Collection
  • Sarah M., New York

    "The brass compass I ordered for my son's graduation is absolutely stunning. The personalized engraving was perfect, and the quality is exceptional. This will be a family heirloom."

  • David R., California

    "I've ordered multiple pieces from Aladean for corporate gifts. The craftsmanship is unmatched, and our clients are always impressed. Highly recommend!"

  • Michael T., Texas

    "The Viking drinking horn set exceeded all expectations. Beautiful craftsmanship, fast shipping, and excellent customer service. Will definitely order again!"