RETAIL & WHOLESALE ORDER & DELIVERY FAQ's
Here are the most Frequently Asked Questions in regard to wholesale and retail orders & delivery by Aladean. In case you have any other query feel free to use our Chat module or Contact us .
Q.1 : How soon can you deliver my order to United States. What is the lead time?
Answer : We ship all the RETAIL ORDERS within 24 hrs of receiving the Payments. The delivery time to United States is between 5 to 7 working days. However extremely rare Custom related delays are possible. We also offer express 3 day shipping on certain eligible orders at an extra cost.
Q.2 : Do you ship Worldwide , If yes what is the delivery time outside United States.
Answer : Yes, we ship all our orders WORLDWIDE. Delivery to European , Asian & Australian oceanic countries takes 5 to 7 days with DHL express Air Shipping service which is used for RETAIL orders. For Wholesale orders the Lead time and deliveries depends on Quantity ordered.
Q.3 : Do You provide a tracking number for the order. Can we track delivery of the order placed.
Answer : Yes , all orders are processed & shipped via reliable delivery partners in most cases DHL | FEDEX | UPS , We update the tracking number and the delivery can be tracked.
Q.4 : I wish to get my Grandson Name engraved on the compass. Can you personalize the gifts for grandson ?
Answer : Yes , We accept customization / personalization orders. Kindly note We would need 3 working days lead time to dispatch a personalized order. Kindly send us an email with the customization / personalization TEXT / LOGO once the order is confirmed.
Q.5 : I see that for some of your products I can order a single 1 pc quantity while for others there is a minimum order quantity. I like a couple of products that I wish to order in multiple quantities , but not in your MOQs. Is that possible ?
Answer : YES , we can accept multiple product order in quantities as per your requirements. As a manufacturer we prefer Wholesale bulk orders, We have provided an MOQ on MADE TO ORDER products to offer best wholesale price for our products. The Retail Shop has a collection of our generic products that are available for personal use / sample purchasing etc. If a customer wish to order bulk quantity of any of our Retail shop product we offer them wholesale discount on demand. Retail Shop products are IN STOCK, ready to ship products , while the Wholesale Shop products are MADE TO ORDER and will have a lead time based on the quantity ordered. Its best to contact us and discuss the lead time for wholesale orders.
Q.6 : You are offering wholesale prices for even retail orders, Are their any other hidden costs to order from ALADEAN. Do I have to pay any extra charge / Import Duty while I get the parcel ?
Answer : International parcels may incur IMPORT DUTY based on the country /city of delivery. For example in United States , Duty is exempted for less that $800 value gifts for personal use. This can change as the regulations change. Any taxes , duties or Charges applicable at destination are required to be paid by the consignee. These charges are RARE and if ever charged then low , but cannot be pre calculated or pre estimated.
